Refund Policy
1.0 PURCHASES AND REFUNDS
1.1 All Sales are Final
All sales of our digital products and services are final. No refunds will be issued, as this policy ensures fairness to all users and helps maintain the integrity and sustainability of our offerings. Before subscribing to any plan or making a purchase, please review this policy thoroughly. For questions or concerns, feel free to reach out to our support team at [email protected].
1.2 Lifetime Access and One-Time Payments
Purchases for lifetime access or any "one-time payment" plans are non-refundable. Once the sale is completed, these purchases are final, and no refunds will be issued.
1.3 Refunds for Yearly Subscription Renewals
We offer refunds specifically for auto-renewals of yearly subscriptions if requested within the first 72 hours of billing. After 72 hours, no refunds will be processed. It is important to note that Zeiierman Trading is not obligated to provide refunds after 7 days, including cases where the customer forgot about the auto-renewal of their subscription.
Managing your subscription is your sole responsibility. You can do so by logging into your customer portal or contacting us via email at [email protected]. For detailed instructions on managing your subscription, visit the cancellation policy page (LINK).
1.4 Refund Processing
To request a refund for eligible cases, contact us at [email protected]. We will review and process refund requests within 6 business days. Once processed, refunds generally take 3-5 business days to appear in your bank account. Zeiierman has sole discretion to accept any customer dispute claim therefore any refunds are at our discretion, but subject to your statutory rights. If Zeiierman accepts the claim it will issue a credit back to your Tradingview account or credit your credit card for the accepted claim and accepted claim amount. If a refund is granted your Tradingview account will be terminated immediately.
2.0 CUSTOM CODING SERVICE: NON-REFUNDABLE POLICY
2.1 Custom Coding Agreement
Custom coding services are initiated through email correspondence, with project time estimates provided as rough guidelines. Due to the complex and dynamic nature of coding, any agreed-upon deadlines are flexible. We reserve the right to adjust development timelines to ensure the functionality and quality of the code delivered.
2.2 Progress Updates
Our team will regularly update you on the progress of your custom coding project. However, once a custom coding service sale is completed, it is final and non-refundable. This policy allows us to allocate the necessary resources to deliver high-quality, customized coding solutions.
3.0 ACCESS TO OUR PRODUCTS
3.1 Digital Access via TradingView
Our products are fully digital and accessed through TradingView. To gain access, you must have a valid TradingView account. After making a purchase, it is your responsibility to provide us with the necessary details (e.g., TradingView username, receipt, or transaction ID) via email so that we can grant access to the product.
3.2 Customer Responsibility
If the required details are not provided, Zeiierman Trading cannot grant access. It is your responsibility to supply the correct TradingView username and transaction details via email. Once these details are received, access will be granted within 48 hours. If we do not receive the information, your membership may auto-renew until a cancellation request is made.
3.3 Proof of Access and Chargebacks
Zeiierman Trading does log the access events on TradingView. In the event of a chargeback or chargeback threat, once you have provided the necessary details (e.g., TradingView username), this serves as proof that access was granted. We retain all communication and screenshots to substantiate that access was provided.
4.0 CANCELLATION OF MEMBERSHIP
For information about canceling your membership, please refer to our Cancellation Policy (LINK).
5.0 CONTACT ZEIIERMAN TRADING
For any requests, questions, or issues regarding the policies above, please contact us at:
Email: [email protected]